Where do you ship?
All items are quoted in Australian dollars $.
Our electronics and other goods come with guarantees that can not be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where the failure does not amount to a major failure. Ausiphone Repairs is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Your satisfaction is our number one priority however. Please choose carefully as Ausiphone Repairs does not normally accept return of goods where you have simply changed your mind or the product was not what you expected.
However, if you wish to return products in their original packaging and in a saleable condition we will provide you with a store credit for the purchase price less delivery fee and restocking fee.
A restocking fee of 20% or $25 (whichever is lower) will apply
Please contact us via email to authorise the Return; as no returns can be accepted without one.
We will provide you with a store credit only when we receive the returned product. Return postage is at your expense.
Store credits must be used within 12 months of issue. Store credits may only be used to purchase from Ausiphone Repairs and are not redeemable for cash.
All parts that are sent out are fully tested prior to leaving our warehouse we advise that all parts be fitted by a fully qualified technician as is they are not this will forfeit your warranty.
For any product returns, please approach our sales/customer service team by email at [email protected] This includes products that carry a manufacturer's warranty any cost incurred by you in returning the item to us it the responsibility of the customer.
Once proof of purchase has been established, we will offer you a refund, exchange, or store credit.
The availability remedy will depend on whether the fault amounts to a major failure, where the product fault is difficult or potentially dangerous to determine in-store (for example if its an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution.
The manufacturer or their agent will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer, the manufacturer will determine whether :
There is no fault found
There is a minor fault which can be easily repaired within a reasonable time frame.
There is a major fault found and the customer is to be offered a replacement or a refund.
The product has been damaged or abused through misuse.
- Order is placed by customer
- Staff receive order and is Processed
- Once order is prepared, a delivery is scheduled with courier(usually Startrak)
- Courier collects batch orders and arranges delivery
- Courier supplies tracking number to us and customer simultaneously
- Goods are delivered
If anything is taking longer than usual please contact us at [email protected] and we will follow up for you.
What payment methods are available
- Visa and MasterCard
If you would like to direct deposit or pay over the phone please contact us on 03 6274 1134